Frequently Asked Questions
Product
The cable and battery of VOLTRA I are built to be robust and long-lasting, with a design that allows for easy replacement when they reach the end of their lifespan. Beyond Power will offer standalone replacement kits and extended maintenance services in the near future. Replacements can be performed either by customers or through service channels.
VOLTRA I can switch between either kg/lbs or m/ft in the Settings menu.
VOLTRA I uses a built-in battery to power through your training. It's fast-charging, and supports USB Type-C.
VOLTRA I supports up to a 140W charger and Type-C. It takes 2 hours to fully charge with a 65W charger (default) and 1 hour to fully charge with a 100W charger.
Depends on your training! For example, if you use 100 lbs throughout a whole session, and one session consists of 12-14 sets, with each set containing 8-10 reps, with approximately 1 minute of rest between each set, then you can expect to train approximately 6 times before the battery fully runs out. However, for trainers who use 60 lbs throughout the whole session, VOLTRA I can support up to 14 sessions. To preserve the battery life, please avoid intensive training weights when at low battery.
VOLTRA I will be charged when no particular training mode is selected. We recommend that you charge the product when you are not using it.
Absolutely not! VOLTRA I can be used entirely without the Beyond+ app, it is a complete training device that requires no subscription to use. To get the best out of VOLTRA I, though, we always recommend our App, Beyond+ (iOS) on the App Store. Why? Two reasons:
- First is control and data. By pairing Beyond+ with VOLTRA I, you'll be able to remote control and monitor training data such as reps/sets/rest time/power/range of motion etc. You'll also get an awesome summary after each training session. We aim to keep this free.
- Second is content. We are to partner with great content producers/coaches to provide the best training content. This will be a standalone subscription with a fairly low cost to cover maintenance and content producers' expenses.
Sweat usually does not corrode a screen directly. The touch screen can be easily wiped and cleaned, and the edge of the screen is flat and connected to the outer frame, so there will be no trouble in cleaning the edge of the screen. In addition, you can put a screen protector on the screen. For example, a frosted screen protector can cope with sweat better than the original glass.
There are several types of mounts available for attaching VOLTRA I. The Sliding Rack Mount is our ultimate training companion, as it slides up and down easily. It is compatible with 2x2", 3x3", and 4x4" uprights with hole diameters between 5/8" and 1". Our Adaptive Rack Mount is a smart middle ground option. Simply insert the mount through the 5/8" or 1" holes on the rack to quickly set up. Lastly, the Fixed Rack Mount is our economy offering, permanently attaching VOLTRA I to the rack with bolts. It is compatible with hole diameters between 5/8" and 1".
- Find more mount solutions here.
No，VOLTRA I is not water-resistant and should be kept away from liquids. The device is also not shockproof so please place with care.
Yes, you can set your initial cable length by going to [Settings - Cable length - Pull the cable to your desired length - Hold still for about 1.5sec - Complete]
Shipping
Shipping times vary based on location, but you can expect a 5 to 7 business day wait for delivery to your door.
Beyond Power offers shipping services to the United States, Canada, the European Union, the United Kingdom, Australia, Japan, and most major countries. Please note that for shipping addresses outside the United States and Canada, estimated delivery times may be extended due to customs clearance procedures.
All standard customs duties and import taxes are included for shipments to the European Union, United Kingdom, Australia, and Canada. However, additional customs duties or taxes may apply in accordance with local regulations.
Beyond Power reserves the right to cancel orders if logistics services are unavailable for the specified location. For assistance with any import-related issues, please contact support at support@beyond-power.com.
Warranty and Returns Policies
The specific warranty period starts on the date of product activation. Contact Beyond Power at support@beyond-power.com and we will reach out to you to attempt to help resolve your issue. Know more about warranty coverage here.
You may return VOLTRA within 14 days of receiving the product if the product has no manufacturing defect, has not been activated and is still in new or like-new condition.
You may also return it within 14 days if the product has a manufacturing defect. Just get in touch with us!
Safety
Yes, VOLTRA I has an assist setting.VOLTRA I adjusts resistance accordingly to assist you in completing the rep when it detects that you are struggling. This automatic mode is designed to prevent injuries and help you achieve your training goals.
Besides LCD touch screen, VOLTRA I has two physical buttons. The left button is On/Off button. If the screen fails, you can short click once, then long click to force VOLTRA I shutting down completely to ensure absolute safety. In terms of using app control while the LCD fails, as long as VOLTRA I is previously paired with Beyond+ App, you can adjust resistance from the app within bluetooh commuication range. However, we strongly recommend against continuing to use VOLTRA I in such circumstances and advise returning it for repair.
Unfortunately, VOLTRA I does not support voice control because most workout spaces are too noisy for the microphones to accurately capture the precise information.